Privacy Policy

1. Who We Are

Stravaer is a mobile caravan and motorhome servicing business based in Dyce, Aberdeen, Scotland. For any data-related queries, you can contact us at:

• Email: [email protected]
• Phone: 07423 335962

2. What Information We Collect

We only collect information you voluntarily provide to us through our booking and enquiry form. This may include:

• Your full name
• Email address
• Phone number (optional)
• Details about your caravan or motorhome (type, make and model)
• Your preferred service date
• Any additional notes or messages you include

We do not collect any payment information through this website. We do not use cookies for tracking or analytics purposes.

3. How We Use Your Information

The information you submit is used solely to:

• Respond to your booking enquiry or service request
• Arrange and confirm your appointment
• Contact you with any follow-up questions about your booking

We will not use your information for marketing purposes without your explicit consent, and we will never sell or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the service you have requested. By submitting the booking form, you are providing your information for this purpose.

5. How We Store Your Data

Enquiry details submitted through our booking form are delivered to us by email and are not stored in a database on our website. We retain email correspondence for as long as is reasonably necessary to fulfil the service or resolve any related queries, and no longer than 2 years unless required by law.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. Your data is only accessed by Stravaer staff directly involved in handling your booking. Our website is hosted on GoDaddy infrastructure; their privacy practices are governed by the GoDaddy Privacy Policy.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request that we delete your personal data
• Restriction — ask us to limit how we use your data
• Objection — object to our processing of your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.